Rabbi Shimon Gruen
The Art of Communication
Communication is something that we as people constantly engage in. Yet, while it may occupy a large part of our everyday lives, there is most certainly an art to it. Meaningful, deep and real communication is something which takes forethought and deliberation. And especially when it comes to relationships and marriage, mastering communications skills becomes an art of paradigm importance.
The Chovos HaLevavos writes that everything created in this world was created for a good purpose. Every trait and quality can be channeled and utilized for the good. For some characteristics, it is easy to define and discern its positive use and application. For others, however, it is quite challenging. What good use, for example, does sheker, falsehood or deceit, serve? In what way can it be directed in a beneficial and useful way?
The Chovos HaLevavos explains that so-called “sheker” can be used to avoid hurting another’s feelings. In example, if you don’t like something about another individual, it is sometimes better to avoid pointing out the truth and being upfront and straightforward at the expense of being insulting.
In marriage, particularly, as important as is knowing what to say, it is equally important to know what not to say. Communication does not mean that everything which comes to mind must be said. Good communication sometimes requires that no communication occur. If it is not the right time or place or it will be hurtful, it is better not to say anything at the moment.
At the same time, sometimes not communicating and remaining silent can be misused and manipulated. In colloquial terms, society refers to this as “the silent treatment.” One spouse subliminally hints that they don’t wish to communicate and deliberately gives the other the “cold shoulder” and acts aversive and avoidant. It is often rationalized for one of two reasons. Either the spouse is very upset and is afraid that what they will say will be misconstrued and cause only more dissonance. Alternatively, the individual is so hurt that they cannot face their spouse and talk about the issue at hand.
However, despite any justification, this lack of communication is oftentimes less than helpful. If done often enough, it can even become a habitual manner of communication and when something upsetting occurs between husband and wife, they naturally avoid speaking to one another. In place of this, however, there is another, perhaps more effective way of dealing with matters of conflict which arise.
The Midrash (Bamidbar Rabbah 18:9-10) states that when Korach, who rebelled against Moshe and Aharon in an attempt to overthrow them as leaders of the Jewish people, actually heard Moshe’s rationale for their appointment of leadership, he understood. However, he did not respond in any which way to Moshe and enter into a conversation for he realized that were he to do so, Moshe would thoroughly convince him and win him over. Korach would have no choice than to acquiesce to Moshe’s role as leader and accept it. In order to avoid this from occurring, he evaded confronting Moshe at all costs.
Likewise, notes the Midrash, when Moshe summoned Dasan and Aviram with the hope of appealing to them and ending the debacle, they too refused to speak to Moshe. This frustrated Moshe, says the Midrash, for “when one person enters into an argument with his friend and his friend replies, the person is satisfied; however, when the friend does not respond, the person is pained.”
As clearly articulated in the Midrash, when there is some sort of scuffle or disagreement between two people, addressing the issue at hand and not giving the “cold shoulder” or the “silent treatment” is most beneficial. Avoiding the problem will not solve it, but merely allow it to remain and fester. By facing the proverbial elephant in the room and engaging in a heart to heart dialogue about the presenting problem, both parties are in better position to reach mutual agreement and understanding.
Now, you may be wondering if there is anything to do if, for one reason or another, you or your spouse are simply not in the mood to talk about the conflict right now. Is there anything else that can be done? The answer is yes. If either you or your spouse are overly tense or stressed or simply feel that now is not the time and place to discuss the matter, tell them that. Very gently and considerately, say, “I don’t feel that I can discuss this right now. Is it okay with you if we do so later?” There is a way of engaging in conversation and openly communicating about the issue, but at the same time, not really doing so.
Do not ignore the issue, but tell your spouse that you wish to speak about it at a later date. Make up a time that works for you both and schedule it. Otherwise, both husband and wife feel as if they are walking on eggshells and it is only cause for angst and frustration. It may not be easy to follow this protocol, but it is one way of addressing the issue and not ignoring it even if you are not in the right frame of mind at the moment.
Moreover, it is also important to be cognizant of how you respond to something. Whether it be responding to a negative or sensitive comment or a previous argument, it is wisest to be calm, and speak briefly and to the point. Of note, Bill Eddy, developer of High Conflict Personality (HCP) theory and noted author, suggests that respondents to situations of conflict incorporate four elements into their rejoinder: BIFF. It should be brief, informative, friendly and firm. Stick to the point you wish to address and don’t go on tangents and bring ancillary issues into the conversation. In addition, make sure you are not merely babbling, but have something of substance to say. As well, be careful that your tone of voice and words do not come across as hurtful, but rather respectful, polite and friendly. At the same time, ensure that your point gets across. Temper your friendly response with a healthy dosage of surety and confidence in yourself.
While the words which are expressed are of utmost importance when it comes to marriage, when they are said and how they are said are no less vital. It may take time to learn the art of how to do so, but so long as we are motivated to continually work at it, we are in perfect position to enjoying a blissful marriage for many years to come.